![]() ![]() ![]() Please see our Return Policy for complete details. Any cancellations or changes to a custom rug order must be made within 24 hours or before production has started. FINAL SALE ITEMSĬlearly marked custom made to order rugs, (opened) rug pads, and all furniture are non-refundable and are considered FINAL SALE. If you are not completely satisfied with your purchase, you may request a return within 7 days from the date the merchandise was delivered for a full refund (excluding return trip shipping fees). Filter Sort by: 48 products Marvelous Marrakech Multi-Colored Woven Wool Area Rug w/Tassel Fringe From 199. We at Rug & Home want you to be 100% satisfied with your purchase and, to ensure this, we have a convenient 7-day in-home-trial-policy for non-custom rug purchases. Browse Madcap Cottage Rugs in all sizes & patterns. If you have any questions, please contact customer service at or call 1-877-RUG-HOME (87). If the rug is oversized or custom, it will ship by common carrier and may require a longer lead time for delivery. This item ships FREE via either UPS or FedEx within the delivery time frame quoted. We recommend Capture available for sale at any local Rug & Home. Use a recommended ph balanced, no dye, rug cleaning product for spot cleaning. Continue blotting until no moisture transfers to the towel. The shedding will diminish with regular wear.īlot spills immediately by pressing firmly with clean, dry, white paper towels or cloth towels, working from the outside of the spill inward to avoid spreading. Frequent vacuuming will aid in eliminating excess loose fibers. It is normal for new rugs to shed fibers, especially wool rugs and hand tufted rugs. Never use a beater bar on a shag rug or jute rug.ĭo not pull loose yarns. Vacuum shag rugs with a straight suction vacuum. Set the vacuum height gauge to its highest setting, as some powerful vacuums may damage the pile or bound edges of your rug. Please remember it can take some time for your bank or credit card company to process and post the refund too.With proper care and cleaning of your rug, you can help ensure your investment will last longer.Ī rug pad is recommended to prevent slipping and to extend the life of your rug. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. ![]() Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ![]()
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